CARDS

If you currently have a physical card and would like to have a digital card in the future, you can easily cancel your existing card in online banking or in the Fidor Smart Banking App and then order a new digital card.

To do this, go to the "Kartenverwaltung" tab in the app and click on "Karte dauerhaft sperren ". You can then order your new digital card in the app by clicking on "Karte bestellen"  in the “Kartenverwaltung" tab.

In online banking you can cancel your old card, if you click in the section "Einstellungen" on "Kartenverwaltung", then on “Kündigen / Sperren” and then on “Karte kündigen”. In the next step you can order a new digital card, if you go to the section “Cash Manager” and click on “Karten” and then on “Jetzt bestellen”.

If you currently only have a digital card and would like to have a physical card in the future, you can easily order it in oOnline banking or in the Fidor Smart Banking app. Please note, that the production and shipping of your new card may take a few working days.

To do this, go to the " Kartenverwaltung " tab in the app, click " Karte bestellen " and select your new physical card.

In online banking the process is similar. Go to the section “Cash Manager” and click on " Karten" and then on " Jetzt bestellen".

No, the Fidor Debit Mastercard^® is not prepaid card. 

Along with the credit card and prepaid card, the Fidor Debit Mastercard^® is a new product from Mastercard^®, combining the advantages of a current account card and credit card in one.

As a new customer, you’ll automatically receive the Fidor Debit Mastercard^® Digital when you open an account. As an existing customer, you’re also free to order the Fidor Debit Mastercard^® Digital as well. However, please bear in mind that each account can only have one active card max. This means it’s not possible to have an active Fidor SmartCard and an active Fidor Debit Mastercard^® Digital, at the same time.

The Fidor Debit Mastercard^® is accepted anywhere in the world where you can pay with Mastercard^® or PayPass. 

In Thailand, cash withdrawals are capped at € 250 per withdrawal. You should not exceed this amount including fees.

No, the Fidor SmartCard isn’t a prepaid card. 

The Fidor SmartCard is accepted anywhere in the world where you can pay with Mastercard^®, Maestro or PayPass. 

In Thailand, cash withdrawals are capped at € 250 per withdrawal. You should not exceed this amount including fees.

Geoblocking is a security measure that we provide with our Fidor cards. The geoblocking function restricts the use of your Mastercard^® in some countries. This prevents your card details from being misused in countries that are rated as particularly risky and insecure, either by theft or by preventing third parties from obtaining your card details. More and more banks are offering geoblocking. So, what’s special about Fidor? We empower you to decide for yourself in which countries you wish your card to be valid in. Additionally, you can also set your personal limit and thus, ensure even more security.

 

You can use your Fidor cards anywhere in the EU and UK. All countries outside of the EU and UK are automatically blocked. If you want to unblock your card for individual countries, you can adjust the settings in the card management function of your desktop banking or in the Fidor app. While you can block or unblock individual countries in the app, you can also use the desktop banking to activate or deactivate specific regions.