If you currently have a physical card and would like to have a digital card in the future, you can easily cancel your existing card in online banking or in the Fidor Smart Banking App and then order a new digital card.

To do this, go to the "Kartenverwaltung" tab in the app and click on "Karte dauerhaft sperren ". You can then order your new digital card in the app by clicking on "Karte bestellen"  in the “Kartenverwaltung" tab.

In online banking you can cancel your old card, if you click in the section "Einstellungen" on "Kartenverwaltung", then on “Kündigen / Sperren” and then on “Karte kündigen”. In the next step you can order a new digital card, if you go to the section “Cash Manager” and click on “Karten” and then on “Jetzt bestellen”.

If you currently only have a digital card and would like to have a physical card in the future, you can easily order it in oOnline banking or in the Fidor Smart Banking app. Please note, that the production and shipping of your new card may take a few working days.

To do this, go to the " Kartenverwaltung " tab in the app, click " Karte bestellen " and select your new physical card.

In online banking the process is similar. Go to the section “Cash Manager” and click on " Karten" and then on " Jetzt bestellen".

Please check if your card is active and that the card limit is set sufficiently high. Please also check in your card management function, whether you’ve enabled the country from where the merchant is attempting to debit your card. If the problem persists, please contact our Customer Service. 

Please contact our Customer Service by email and describe exactly what happened, so we can check the option of a chargeback by the bank. Please also provide us with all available supporting documents. If unlawful or fraudulent bookings are involved, which were not authorized by you, then please deactivate the card. To check a reimbursement of the amounts, please send us all the relevant information.

If you’ve deactivated your Fidor Business Debit Mastercard^®, you can reactivate it any time from within your card management function. However it’s not possible to unblock a permanently blocked card. If your card is blocked after several incorrect PIN or CVC2 code entries, then please contact our Customer Service to unblock your card.

You can cancel your Fidor Business Debit Mastercard^® via your web banking or in the Fidor Smart Banking App. Alternatively, you can call the general blocking hotline (116 116). Please note that the card will continue to be displayed as active in the app if you cancel it via calling 116 116.

To enable us to release a pre-authorization for your Fidor Business Debit Mastercard^®, we need evidence that the merchant no longer intends to debit the amount. Please send proof (e.g. confirmation of cancellation, final invoice) to us via email. Pre-authorizations which are not debited by the merchant are automatically deleted after 30 days.

Geoblocking is a security measure that we provide with our Fidor Business Debit Mastercard^®. The geoblocking function restricts the use of your Mastercard^® in some countries. This prevents your card details from being misused in countries that are rated as particularly risky and insecure, either by theft or by preventing third parties from obtaining your card details. More and more banks are offering geoblocking. So, what’s special about Fidor? We empower you to decide for yourself in which countries you wish your card to be valid in. Additionally, you can also set your personal limit and thus, ensure even more security.

 

You can use your Fidor Business Debit Mastercard^® anywhere in the EU and UK. All countries outside of the EU and UK are automatically blocked. If you want to unblock your card for individual countries, you can adjust the settings in the card management function of your desktop banking or in the Fidor app. While you can block or unblock individual countries in the app, you can also use the desktop banking to activate or deactivate specific regions.