Contact & Help

Report Fraud   Customer Service   Block your Card   FAQ 

Do you have a particular problem you need help with? Our Contact & Help page contains answers to your questions and important phone numbers.

Or got o our Fidor self-service section, where you can find everything you need to know about how to do your banking easily and conveniently - without the support of customer service. You can change your data independently within the online banking portal, manage cards in the app or view all your transactions at a glance.

If you still can’t find the answer you’re looking for, then feel free to contact our Customer Service directly here.

Application to block your account due to suspected fraud 

If you’ve noticed an unauthorized data manipulation or fraudulent transactions in your Fidor account, please contact our emergency hotline or send us an email immediately. 

You can contact our emergency account-blocking hotline from Monday to Friday from
08:00 am to 06:00 pm via +49 89 189085 454.

Click on the button below to open an email template. Fill in your data and send it off. Or send an email to
Emails that reach us in this way will be given preferential treatment - this can save you valuable time in the event of fraud.

report fraud

Customer Service

Feel free to contact our customer service. We’re available Monday to Friday
from 08:00 am to 06:00 pm.

Contact for private customers

Tel.:+49 89 189 085 233
Fax: +49 89 189 085 199

*Our customer service is only available in German.

Contact for business customers

Tel.*: +49 89 189 085 300
Fax: +49 89 189 085 399

*Our customer service is only available in German.


Fidor Bank AG
Sandstraße 33
80335 Munich ​

You can also reach us via our social media channels:     


Emergency call to block your card

The following numbers are available for you around the clock. Report your loss straightaway!

Within Germany: 116 116

Outside Germany: +49 116 116   or   +49 30 40 50 40 50

The 116 116 blocking emergency call can be called free of charge in Germany.
The amount of the fees from abroad depends on the prices of the respective foreign provider.


Current account, business account, security...
Find all the answers to the questions you have in our FAQ.

to the faq

Account switch service

Fidor makes it easy for you to switch to your new Fidor Smart Current Account.

Find out more